Frequently Asked Questions

What materials are used in your photo magnets?

Our photo magnets are crafted using high-quality, specially-treated aluminum sheets, combined with imaginative artwork, which are bonded to strong neodymium magnets using industrial strength adhesives. The use of durable materials ensures that our products can withstand the test of time while maintaining their vibrant appearance.

How strong are the magnets used in your products?

We utilize powerful neodymium magnets in our photo magnets, which are known for their exceptional strength. They provide a steady grip, ensuring your magnets remain securely attached. (Important Note: Because of their strength, we caution our customers to keep them away from pacemakers and the magnetic strips on ID and credit cards.)

Can I use your magnets on any metal surface?

Our magnets are designed to adhere to any ferromagnetic surface. This includes refrigerators, metal cabinets, and other metallic objects, allowing for versatile display options. They will not adhere to aluminum or plastics which resemble metal.

Are your photo magnets suitable for outdoor use?

While our magnets are crafted for durability, they are intended for indoor use. Exposure to direct sunlight or extreme weather conditions will affect the longevity and appearance of the artwork. It is advisable to keep them in a controlled environment, and out of direct sunlight for extended periods.

How do I clean and maintain my photo magnets?

To maintain the appearance of your photo magnets, simply wipe them with a soft, damp cloth. Avoid using abrasive materials or harsh chemicals, as these may damage the artwork or the magnet's surface.

What is the return policy for your products?

We strive for customer satisfaction. If you are not completely satisfied with your purchase, please refer to our return policy for detailed information on how to initiate a return or exchange.

Do you offer custom designs for your magnets?

Since we focus on creating unique, original designs and manufacture our magnets in large batches to keep prices affordable, we currently do not offer custom design options.

How can I contact customer support for further inquiries?

You can reach our customer support team through the contact form on our website or by emailing us at info@dcmagnets.com. We aim to respond to all inquiries within 24 to 48 hours, ensuring you receive the assistance you need promptly.

Do you offer discounts on bulk magnet purchases?

Yes, we provide bundle discounts and wholesale discounts for qualifying orders—reach out to us for bulk pricing details!